Terms and Conditions

1. A Heart of Glass only sells products of the highest quality of craftmanship and design.

2. All products are handmade and therefore the colour, size or details may differ from those photographed on the site. It is not unusual for some products to contain bubbles or colour variations, these are not imperfections but may be expected due to the nature of the product.

3. We want you to be completely satisfied with your purchase and will be happy to answer any questions prior to sale.

4. A Heart of Glass also trades at Antiques & Collectors fairs across the country. Due to this and the uniqueness of many of our products, we cannot guarantee availability.

5. Postal charges are added during the 'checkout' process. For some items we ask that you contact us for postal charges. This is due to their delicacy requiring special handling.

6. If you are not completely satisfied with your purchase please contact us within 48 hours of receipt. We will offer a full refund- excluding postal & return postal charges.

7. In the unlikely event that your item arrives damaged, please report this to us within 48 hours of receipt.



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